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Customer FAQ

Customer FAQ


How do I sign up as a Customer?





  • Go to our website and click "Sign Up".

  • Choose the "Sign Up As A Customer" option.You can choose to sign up with your email address or Facebook/Google login.

  • Fill in your info.

Does Expat Circle verify Advisors before they can post a listing?

  • Yes. We ask Advisors to submit one of the following items to verify their current residence country and schedule a call with one of our team members prior to making their listings published (If you have any questions about your advisor’s user verification status, please email us at info@expat-circle.com):
    • A social media page where advisors post pictures that designates the country they currently live in.
    • Any billing statements with their name and address (i.e. utility bills (water, power, gas, etc.), tuition receipt, mortgage statement, etc.).

Can I chat with advisors before booking?

  • No. Chat is only allowed after booking a session with an advisor. If you want to talk to an advisor, please book a call with an advisor who sets a relaxed cancelation policy. Once you book a session with an advisor, sign in to your customer account and find the booking on your booking list. Click the message icon and start chatting with the advisor. Please note your payment gets processed in real-time. If you have any questions about payment process, please contact us at info@expat-circle.com. For any refund process, please refer to Can I cancel a session?

How can I find an advisor?





  • Sign in to your customer account and go to Expat Circle advisor listing page. Select the country you want to move to under Where do you live now (Expat Destination), select your country of origin under Where have you lived so far?, and select your language under Language I speak. Browse the list of advisors that meet your criterias and click to see the advisor details.

How can I book a session with an advisor?





  • Go to your advisor’s listing and select the date and time of your session.


  • Click Proceed to payment.

  • Complete your booking by making your payment.

How do I start a session?





  • Please login to your Expat Circle account 10 minutes before your session starts. At your scheduled booking time, your advisor will dial in via Expat Circle Chat window to start your session.
  • If you don’t receive any call from your advisor, please go to “My Booking” on your dashboard and click your scheduled booking card.

  • Click “Join” to start your session.

Can I reschedule my booking?

  • Yes. However, please note you are allowed to reschedule your booking only once. You must first contact your advisor before rescheduling via Chat. Once you and your advisor agree on a new booking date and time, go to your dashboard and click a tab labeled, "My Booking."

  • Locate your upcoming booking and click, "Reschedule Appointment" to make changes. Notify your advisor for the booking change and ask your advisor to accept a rescheduled booking request. Please note you are only allowed to reschedule your session once from your dashboard.

Can I cancel a session?

  • Yes. Cancellations are subject to an agreement between you and your advisors.
  • Advisor-requested cancellations: If the advisor requests to cancel, the advisor must submit a cancellation request to the customer via Expat Circle chat. Once both parties agree on the cancellation, the advisor must submit a cancellation request to the Expat Circle resolution team(resolution@expat-circle.com) to initiate the refund process. Please note the advisor will not receive any payment from this type of cancellation.
  • Customer-requested cancellations: If the customer requests to cancel, the customer is required to submit a cancellation request to the advisor via Expat Circle chat. Once both parties agree on the cancellation, the customer must submit a cancellation request to the Expat Circle resolution team(resolution@expat-circle.com) to initiate the refund process. Please note the advisor will not receive any payment from this type of cancellation.
  • Contact the Expat Circle resolution team(resolution@expat-circle.com) if both parties can't come to mutual cancellations. Important: If the advisor doesn't respond to the customer's cancelation request within 2 days of initiating a mutual cancellation, the booking will be automatically canceled. The same applies if an advisor requests the cancellation and the customer remains unresponsive for 48 hours.

When will I get refunds?

  • Once the cancellation request is submitted to our resolution team, we will issue a refund directly to customer’s original method of payment, which will take up to 30 days upon receiving the initial refund request.

Can I get a refund for my past session?

  • Advisor will not be able to provide a refund once you complete your session. If you are unhappy with your advisor, please exit your session within the first 5 mins of the session and submit a cancelation request to resolution@expat-circle.com to initial the cancelation process.

What should I do if my advisor was a no-show?

  • Please contact your advisor to proceed with the cancellation process. It is mandatory for advisors to make a full refund upon advisor's cancellation. If your advisor doesn’t respond to your inquiry, you can contact us at resolution@expat-circle.com to initiate the refund process.

Can I pay with my credit card?

  • Yes. When you see a payment popup window, you can choose “Pay with Debit or Credit Card” and select “Continue as Guest”


How can I contact Expat Circle Customer Service?





  • You can contact Expat-Circle Customer Service by clicking the chat box on the right bottom corner of your account. Click "New Conversation" and submit your inquiry to Expat-Circle Customer Service.


Where can I find upcoming or completed bookings?

  • You can go to your dashboard and click on “My Bookings” from the left side of the dashboard to locate the status of your bookings.

What is a "Course"? What is a "Session"?

  • These options are currently disabled.

Can I get notifications?

  • Yes, you can enable notifications by going to your dashboard. Locate the tab labeled,"Account" and click on the tab labeled, "Settings".

  • Enable notifications.

How can I delete my account?





  • To delete your account, go to your dashboard. Locate the tab labeled,"Account" and click on the tab labeled, "Settings".

  • Select “Permanently Delete My Account”.